Account Specialist

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Job Title: Account Specialist

Department: Chicago Office

Location:
Office Name: Seaboard Marine - Chicago
Address: 10 E 22nd Street
City: Chicago-IL
Postal Code: 60148
Country: US

Description:

POSITION SUMMARY:                

Position entails active telemarketing sales and customer service support generating business for all areas Seaboard Marine services. To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

GEOGRAPHIC REGION:

Applications out of the geographic region for this position will not be considered.

 

QUALIFICATIONS:

Required

  • Experience in customer service.
  • Possess excellent communication skills (written and verbal) with ability to communicate effectively at an advanced level in a business environment in English.
  • Possess intermediate computer skills in MS Word and Excel.
  • Excellent interpersonal skills. Must be able to work effectively with sales, pricing, personnel as well as with demanding customers and respond to common inquiries.
  • Possess strong organization, time-management skills. Must be able to multi-task and work in a fast-paced environment.
  • Ability to work with limited supervision and strong initiative.
  • Ability to think logically and follow procedures and instructions.
  • Ability to prepare a variety of reports.
  • Ability to travel domestically as deemed necessary by sales management.
  • Flexibility to work extended hours, holidays and/or weekends.
  • Flexibility to attend Conferences, Trade Shows, visit specific customers, as may be required.

Preferred

  • Inside sales experience.
  • Inside sales and customer service experience in the logistics/maritime industry.

 

DUTIES AND RESPONSIBILITIES:

Primary

  • Oversee the overall performance/progress of any specifically assigned accounts and interact with all parties in respect to the success of the same.
  • Make bookings.
  • Plan and manage an active call cycle in accordance with the standards and directives of management
  • Responsible for maintaining customer records updated.
  • A high level of interaction between sales staff, commercial divisions as well as all offices and/or agencies in order to increase sales and profitability.
  • Focus on supporting Sales Executives and generating new business by analyzing sales leads, piers reports, reviewing competition statistics and manifest reports.
  • Problem solving on behalf of Sales Executives and/or customers.
  • Utilize all designated/provided resources and tools as directed by management, in the daily job functions. 
  • Keep abreast of tariff changes, including any new regulations and changes in rate applicability, maintaining a proactive line of communication with the Pricing departments on related issues. 
  • Attend department meetings as directed, and/or any other functions such as trade shows as may be required.
  • Keep management informed of any issues concerning areas of responsibility.

Secondary

  • Perform related duties as required by management.

 

PHYSICAL REQUIREMENTS:

  • While performing the duties of this job, the employee is regularly required to use their fingers. 
  • The employee is continuously required to talk and/or hear. 
  • The employee is continuously required to sit.
  • The employee is occasionally required to stand and walk. 
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

SAFETY REQUIREMENTS:

  • Report safety hazards
  • Immediately report incidents involving injury, illness, or property damage
  • Wear protective PPE (Personal Protective Equipment) as instructed or necessary
  • Comply with all company safety policies, procedures, and rules
  • Refuse any unsafe task or operation
  • Participate in safety meetings and training
  • Be constantly aware of their personal safety and that of their coworkers

 

SUPERVISION RECEIVED AND EXERCISED:

Receives direct supervision from the Sales Manager Midwest Region.  Does not exercise supervision over any position but may request the assistance of office/clerical staff.

 

CONDITIONS:

  • Exposed to indoor office environment and controlled temperature.
  • Occasional outdoor temperature environment when accompanying Sales Representative to visit and meet with customers.
  • The noise level in the work environment is usually moderate to busy due to phone in open cubicles.

 

DISCLAIMER:

  • The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position
  • The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change
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